Create RMA Queries and Answers

Understand why you use RMA queries and answers and how to perform their related tasks with the Alliance Relationship Management GUI.
Disclaimer: The version used on this course may be different from your current version. However, The actions shown in the course have remained unchanged and therefore are still valid.
Learning objectives:

• Recall the purpose of queries and answers.
• Recall the difference between linked and non-linked queries.
• Recall the menu to create queries linked to an existing business relationship.
• Recall the meaning of a query with Query Status displayed as 'Answer Sent'.
• List the three items you fill in when preparing a query to a correspondent, with whom you have no business relationship yet.
• Recall the meaning of a query with Query Status displayed as 'Answer Received'.