To contact a regional support centre, you must be registered on swift.com and have ‘Access to support via Case Manager, phone or e-mail’. Without registration and/or access you will not be able to reach SWIFT Support for security reasons.
With ‘Restricted’ access, you can use the Case Manager to view the cases you reported or for which you are the delegated contact.
With ‘Unrestricted’ access, you can use the Case Manager to view all cases in your hierarchy.
Both options require approval from your swift.com administrator.
Users registered on swift.com with access rights to the Case Manager can receive 24-hour support.
The Case Manager lets you easily report, update and monitor cases. Please use this tool as the main communication channel with our regional support centres.
Registered users with access to Support can also contact a regional support centre by telephone for urgent matters. You will need your Support registration number and case reference for identification – and a faster, more personalised service. You can find your registration number in My profile.
Europe: Tel: +31 71 582 2822
Hong Kong: Tel: +852 2 852 8777
United States: Tel: +1 540 825 6056
SWIFT Customer Support Centre for CREST: