Ordering & Support

mySWIFT is your one-stop shop to help you manage your SWIFT products and services, keep track of your orders and invoices, and access online support.

Become a swift.com user

Advantages of mySWIFT

  • Consult Documentation & Knowledge Base
  • View your configuration and status
  • Download reports and patches
  • Track cases, orders and invoices
  • And more...

Our Support offering

Benefit from our wide range of Operational Services, ranging from our Knowledge Base to managing operations on your behalf.

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Other useful information

User Handbook Home
User Handbook Changes
Developer Resource

Secure Channel
Availability statistics

Monday, September 24, 2018 - 21:31 GMT Messaging & connectivity is functioning normally


Place a new order for products and services, change your existing configuration or terminate a product.

You can also find out about the different steps involved in the ordering process, from placing an order to requesting high priority or emergency handling.

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Order Products and

Change, replace & upgrade
Terminate and deactivate

Order Tracking and

Billing Information

From using our Online Billing Application to updating your purchase order reference, find out how you can manage your SWIFT billing information smoothly and efficiently.

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Online Billing application
Billing profile
Modify your invoicing setup

Tax Residence Certificates
Fixed Fee
Direct Debit

Contact Support

If you need to reach our Support Centre, you can find the contact information via the link below.

Contact information
Security Guidelines
How to register

SWIFT's Customer Security Programme

Customer Security Programme

The Customer Security Programme (CSP) aims to improve intelligence sharing throughout the community, enhance SWIFT-related tools for customers and provide an assurance framework



  • Programme description
  • Document centre
  • The latest security announcements