Enable faster and cheaper crossborder payments
Observer Analytics is designed to support your business by offering unique insights on your end-to-end payment transactions. Those insights enable you to optimize your cross-border payments in terms of speed, deducts, currency conversion, routing and operational efficiency.
Want to know more on the unparalleled insights? Check out this BIS-CPMI publication leveraging Observer data here.
Observer Analytics is relevant to a broad range of institutional users, including Operations managers, Network managers, Sales managers, as well as Correspondent Banking and Data Analysis terms. The persona-based dashboards are tailored to user profile’s specific needs, for example, a sales manager can identify opportunities for new business developments by identifying FX players in their transactions and monitoring their SWIFT Go activity share; or Network Managers can optimize routings of payment transactions.
Analysis on speed
With these in-depth speed insights, identify the quality of the service offered to customers (corporates or financial institutions) compared to your peers and fine-tune SLAs. Discover the fastest corridors where you may have a competitive edge or slowest corridors where you may want to act upon.
Compare your performance against SWIFT community on various aspects such as speed and gpi business rules. Additionally, identify your activity shares in existing payment corridors and monitor growth. With this you can get a view on the existing end-to-end (E2E) corridors over SWIFT, even if you are not active in these. This allows for identification of potential new business opportunities.
Advanced analysis of your direct correspondent
Analyse your receiving correspondents’ performance in terms of speed and deducted charges as well as your own performance per sending correspondents.
Payment routing optimisation
Compare the existing routes within the multiple payment corridors and identify opportunities for improvement in terms of speed, routing patterns, deducted charges, and number of participants.
Transparency on end-to-end deducted charges
Optimise your cross-border transactions and fine-tune SLAs by analysing the end-to-end deducted charges of your cross-border payments.
Analysis on currency conversions
Deep dive on transactions where there was a currency conversion by highlighting which agent did the conversion and which currencies were involved. Thanks to these insights, you can spot unexpected behaviours in the payments and derive new opportunities to expand your business.
“The Deduct module is a great addition to complete the use case to demystify correspondent banking.
SWIFT Observer gives you now an efficient way to view and assess routing logics based on speed and transparency of charges.
It provides a holistic way to access all that information.”
Marc Recker, Global Head Institutional Cash Solutions Product, Deutsche Bank
"Using SWIFT’s Observer analytics data Westpac identified and implemented opportunities to route outgoing international payments through our correspondent bank network more efficiently. This has improved our customers’ and their recipients’ payments experience by reducing unnecessary deductions, increasing speed and pricing transparency.
We have also used the data to reduce our own routing expenses. We believe there is more value that can be unlocked using SWIFT’s Observer analytics and will be using it to complement our payments analytics so we can constantly refine our payment routing.
A great tool for improving customer experience and finding efficiencies."