Shared Infrastructure Programme

The Shared Infrastructure Programme defines operational standards for third-party service bureaux offering SWIFT connectivity - ensuring quality, security and reliability.

The Shared Infrastructure Programme – what does it offer?

Apart from establishing a direct connection to SWIFT Services, either with on-site footprint or through a cloud-based solution, users can opt to use an indirect or shared connectivity. Users who decide to connect through an entity not belonging to their own corporate group can do so via a Service Bureau.

Their business portfolio ranges from a narrow access to SWIFT services to a range of additional services, supporting customers beyond their SWIFT-related activity with other value-add or localised services such as compliance verification or local-language support to the SWIFT User community.

To help customers in their due diligence in engaging with a Service Bureau, the SWIFTs Shared Infrastructure Programme (SIP) provides a supporting framework. SWIFT ensures proper management of the Programme, including registration and certification of service bureaux, whereas the Service Bureau is responsible for its own operations towards its serviced customers and for its continued compliance with the SIP towards SWIFT.

SWIFTs SIP defines eligibility criteria, roles and responsibilities, as well as legal, financial and operational requirements that Service Bureaux must meet at all times. On top of this obligation for the Service Bureau, SWIFT performs additional checks, including on-site inspections, to verify compliance at specific moments.

SWIFT regularly reviews and adapts the SIP to reflect market and technical developments and the evolving threat landscape.

Register as a SWIFT service bureau

Certification helps SWIFT users choose the right provider for their needs and enables service bureaux to position themselves in the market.

Skills certification

A SWIFT service bureau must meet the programme’s specified skills certification requirements.

FAQ - Your questions answered

Questions about the Shared infrastructure Programme? Find answers here.

Documents center

Available categories
Latest document update

SIP Self Attestation Form - 2019

File Download (2.32 KB)
Last update: 
4 December 2018

This form is to be used by service bureau to self-attest their compliance toward the SIP security and operational framework.

  • Technical Information
  • Forms

Service bureau specialist - examination information

PDF icon Download (451.79 KB)
Last update: 
16 May 2018

This document explains the framework of the SWIFT Service Bureau Specialists examination in the scope of Shared Infrastructure Programme

  • Technical Information
  • Documents

Shared Infrastructure Programme Policy

HTML icon Download (979 bytes)
Last update: 
22 December 2017

This document sets out SWIFT's policy with regard to service bureaux that offer shared infrastructure services in the context of the Shared Infrastructure Programme. The document is for service bureaux and SWIFT users that want to understand the contractual framework that governs the use of service bureaux.

  • Legal
  • Policy

Shared Infrastructure Programme Terms and Conditions - 2018 and 2019

HTML icon Download (993 bytes)
Last update: 
22 December 2017

This document governs the relationship between SWIFT and the service bureaux that offer shared infrastructure services in the context of this Shared Infrastructure Programme. The document sets out the eligibility criteria for admission by SWIFT as a SWIFT service bureau, the roles and responsibilities of SWIFT and the service bureau, and the operational requirements that a SWIFT service bureau must comply with. The SIP Terms and Conditions as of 1 January 2018 are in alignment with the Customer Security Programme. Also as from 2018, the detailed operational and security requirements are covered in a separate document, the Shared Infrastructure Programme Security and Operational framework. The SIP documents are effective since January 2018 and the Shared Infrastructure Programme Terms and Conditions 2019 are already available for pre-notification.

  • Legal
  • Terms and Conditions

Programme description

The SIP is designed to establish and maintain a high level of security and resilience for service bureau operations

Service bureau directory

The Service Bureau directory shows the compliance status of Service Bureaux with the requirements of the Shared Infrastructure Programme

Service bureau portal

Learn everything you need to become a Service bureau.

Document centre

Download all the resources such as the Programme policy, terms and conditions, registration forms etc.

Shared Infrastructure Programme