Shared Infrastructure Programme

The Shared Infrastructure Programme defines operational standards for third-party service bureaux offering SWIFT connectivity - ensuring quality, security and reliability.

Service bureau portal

1. Create your swift.com accountLearn everything about this programme

If you’re a service bureau providing third-party connectivity to SWIFT, you’ll need to register under our Shared Infrastructure Programme.

The Shared Infrastructure Programme is governed by a legal framework that consists of the Shared Infrastructure Programme Policy  and the Shared Infrastructure Programme Terms and Conditions

It governs the relationship between SWIFT, the Service Bureaux and the end-user of a Service Bureau and sets out the eligibility criteria for admission, roles and responsibilities, and legal, financial and operational requirements.

2. Register your organisationHow to register?

Complete and submit the registration form.

The first step for a legal entity wishing to register as a SWIFT service bureau is to complete and submit the Service bureau registration for operational level.

If you are an existing service bureau fully owned by one or several SWIFT Shareholders and you are only offering the shared connectivity to your shareholder’s group of companies. New form for internal SB

3. Start the normal swift applicationCompliance checks done by SWIFT

Upon receipt of the application form, SWIFT will make some compliance checks:

a. Compliance check against business eligibility criteria

The first assessment of compliance is the business eligibility criteria, as defined in the Shared Infrastructure Programme Terms and Conditions.

b. Compliance check against legal and financial criteria

Following a positive first assessment, SWIFT will invite the applicant to submit the required additional documentation for legal and financial compliance checks.

c. Compliance check against operational criteria

Following a positive assessment of the legal and financial criteria, an operational compliance check will be completed.

4. Provide data and legal documentsCertification of SWIFT skills

The Shared Infrastructure Programme specifies that a SWIFT service bureau must have at least two service bureau on-boarding specialists, and two service bureau connectivity and interfaces specialists. (They may, if preferred, be the same individuals).

a. SWIFT on-boarding specialist

To provide guidance to customers wanting to connect to SWIFT, it is important that the service bureau has proven knowledge of the SWIFT’s membership processes, and fully understands its own role and responsibilities in these processes.

There is a multiple choice examination.

You can refer to these documents to prepare your exam:

b. SWIFT connectivity and interfaces specialist

The Service Bureau - Connectivity and Interfaces examination comprises questions about SWIFT Alliance products, including Alliance Access, Alliance Gateway, Alliance Web Platform, SWIFTNet Link, and Alliance Connect.

There is a multiple choice examination (no practical exam; no prerequisite operating system certification). You can refer to the documentation on the online User Handbook to prepare your exam.

Take these training courses in preparation of your Connectivity and Interfaces exam:

The following trainings are also available for customers by tailored training requests:

In the SWIFTSmart catalogue you will find the full list of e-trainings currently available on our platform and the tailored training request can be made to the SWIFT Training team.

c. Skills certification process steps

  1. The service bureau should provide SWIFT with details of the individuals to be enrolled for skills certification by sending an email to SB.Certification.office@swift.com.
  2. SWIFT will create unique eligibility keys which are used to confirm the eligibility of the candidate and the specific exam to be taken. We will distribute these keys to the candidates via email.
  3. Using the eligibility key, the candidate must register and schedule an examination appointment with our external testing provider, Prometric. The candidate can select a preferred date and location for the examination. The cost of registering for each exam is USD 200 per person.
  4. The candidate will then take the examination at a Prometric testing centre as per the prearranged confirmation. Candidates must bring the required identification and confirmation printout to the examination. SWIFT will communicate the exam results to the candidate.
  5. Should the candidate fail the exam the first time, he or she will be provided an additional eligibility key for retake.

A selection of sample exam questions is available for reference.