Service Bureau portal
Table of contents
Learn everything about this programme
If you’re a Service Bureau providing third-party connectivity to SWIFT, you’ll need to register under our Shared Infrastructure Programme.
The Shared Infrastructure Programme is governed by a legal framework that consists of the Shared Infrastructure Programme Policy and the Shared Infrastructure Programme Terms and Conditions
It governs the relationship between SWIFT, the Service Bureaux and the end-user of a Service Bureau and sets out the eligibility criteria for admission, roles and responsibilities, and legal, financial and operational requirements.
How to register?
Complete and submit the registration form.
The first step for a legal entity wishing to register as a SWIFT service bureau is to complete and submit the Service Bureau registration for operational level.
If you are an existing Service Bureau fully owned by one or several SWIFT shareholders and you are only offering the shared connectivity to your shareholder’s group of companies, please register using this form.
Compliance checks done by SWIFT
Upon receipt of the application form, SWIFT will make some compliance checks:
a. Compliance check against business eligibility criteria
The first assessment of compliance is the business eligibility criteria, as defined in the Shared Infrastructure Programme Terms and Conditions.
b. Compliance check against legal and financial criteria
Following a positive first assessment, SWIFT will invite the applicant to submit the required additional documentation for legal and financial compliance checks.
c. Compliance check against operational criteria
Following a positive assessment of the legal and financial criteria, an operational compliance check will be completed.
Certification of SWIFT skills
The Shared Infrastructure Programme specifies that a SWIFT Service Bureau must have at least two Service Bureau on-boarding specialists, and two Service Bureau connectivity specialists. (They may, if preferred, be the same individuals).
a. Service Bureau specialist, on-boarding
To provide guidance to customers wanting to connect to SWIFT, it is important that the Service Bureaustaff has proven knowledge of SWIFT’s membership processes, and fully understand its own role and responsibilities in these processes.
b. Service Bureau specialist, connectivity
The Service Bureau, Connectivity exam comprises questions about connectivity products (Alliance Gateway, Alliance Web Platform, SWIFTNet Link, Alliance Connect) and security awareness.
Both exams are a multiple choice examination and open book, for more information please refer to these documents.
The specialists have to maintain their certification by passing the exam within three after there has been significant change to the examinations (i.e. new major product release)
c. Skills certification process steps
1. The Service Bureau should provide SWIFT with details of the individuals to be enrolled for skills certification by emailing to SB.Certification.email@example.com.
2. SWIFT will create unique eligibility keys which are used to confirm the eligibility of the candidate and the specific exam to be taken. We will distribute these keys to the candidates via email.
3. Using the eligibility key, the candidate must register and schedule an examination appointment on SWIFTSmart for the on-boarding exam and with our external testing provider, Prometric for the connectivity exam.
The cost of registering to the connectivity exam is $200 USD per person and attempt and it is free for the on-boarding exam on SWIFTSmart.
4. For the on-boarding exam, the candidate will have to be proctored by another employee of the Service Bureau or by SWIFT.
On-site proctor will receive an activation code to unlock the exam.
On-site proctor have to verify the candidate's identity and the integrity of the exam conditions.
Candidate and proctor must have an active swift.com account and access to SWIFTSmart.
When all questions are completed, the results will be displayed on SWIFTSmart.
The link provided allows two attempts to succeed the exam.
5. For the connectivity exam, the candidate will take the examination at a Prometric testing centre as per the rearranged confirmation. Candidates must bring the required identification and confirmation printout to the examination. SWIFT will communicate the exam results to the candidate.
Should the candidate fail the exam, he or she will be provided an additional eligibility key for retake