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Change the configuration of your Case Management services

The Case Management services enable every SWIFT user to benefit from a coherent, comprehensive and universal frictionless experience while exchanging cross border payments onto the SWIFT network.

The Case Management products suite is composed of:

  • The Stop and Recall (SRP) service, which aims at immediately stopping a payment that has been made incorrectly or fraudulently.
  • The Case Resolution (CASE) service, which aims at quickly solving an investigation related to missing or incorrect payment information.

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Ordering checklist

Note that parent destinations already subscribed to SWIFT gpi can complete the Case Management e-forms to provision non-gpi SUPE/PSPA entities from the group hierarchy in the Case Management services

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