Case Management
Exceptions and investigations are time-consuming and expensive. But they don’t have to be. To help put time and money back in your hands, we’ve reimagined Case Management. It’s packed full of features, including data pre-population, end-to-end tracking, and central orchestration – all supercharged by ISO 20022.
Benefits
By adopting Case Management, financial institutions could see an overall industry-level profit uplift of $600 million per year through a reduction of liquidity and operational costs.
Streamlining your exceptions and investigations processes saves you time, allowing you to spend it on tasks that add more value to your business.
With features supercharged by ISO 20022’s richer data, you can take your business to new heights and ensure each investigation message is clear and concise.
Keep your customers happy by offering an exceptional experience, even when investigations occur.
It's time to transform exceptions and investigations
Download the Case Management Industry Paper
Features
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Business validation checks
Automatically rejects investigations that violate business rules
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Pre-check logic
Leverages payment tracker data to send automatic responses to certain requests, based on underlying payment status information
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Data pre-population
Automatically fills fields using information from related transactions or investigations
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Smart routing
Investigations are routed directly to the appropriate agent, reducing unnecessary message flows
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Automated reminders
Automatically sends reminders to keep investigations moving
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End-to-end tracking
Provides full transparency based on the end-to-end investigation reference
Swift at Sibos: On demand
In this session, industry experts discuss how a centralised exception and investigation solution could help the industry realise huge time and cost savings.
Ready to onboard Case Management?
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