Observer Analytics

Observer Analytics is suitable for a broad range of institutional users, including operations managers, network managers and sales managers, as well as correspondent banking and data analysis teams.

The persona-based dashboards are tailored to a user’s specific needs, for example, a sales manager can identify opportunities for new business developments by identifying FX players in their transactions and monitoring their Swift Go activity share, and network managers can optimise the routing of payment transactions.

Optimise your payments with our new benchmarking feature, designed to measure your efficiency against global standards. Gain actionable insights, identify performance gaps, and ensure regulatory compliance, while streamlining your operations to stay competitive in a fast-paced financial landscape.

With these in-depth speed insights, you can identify the quality of the service offered to customers (corporates or financial institutions) compared to your peers, and fine-tune SLAs. Discover the fastest corridors where you may have a competitive edge, or slowest corridors where you may want to take action.

Compare your performance against the Swift community on various aspects, such as speed and gpi business rules. And identify your activity shares in existing payment corridors and monitor growth. This gives you a view on the existing end-to-end corridors over Swift, even if you aren’t active in them, helping you to identify potential new business opportunities.

Analyse your receiving correspondents’ performance in terms of speed and deducted charges, as well as your own performance in relation to sending correspondents.

Compare the existing routes within the multiple payment corridors and identify opportunities for improvement in terms of speed, routing patterns, deducted charges, and number of participants.

Optimise your cross-border transactions and fine-tune SLAs by analysing the end-to-end deducted charges of your cross-border payments.

Detailed view on transactions involving a currency conversion, which identify the agent responsible for the conversion and the currencies involved. With these insights, you can spot unexpected payment behaviours and gain new opportunities to expand your business.