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Case Management: Simpler payment investigations for all

Case Management: Simpler payment investigations for all

Payments,
18 May 2022 | 3 min read

We’ve extended our Case Management product suite beyond just gpi-enabled banks. That means that everyone in our community can now benefit from our Stop and Recall and Case Resolution services.

Within the world of payments, things don’t always go to plan. Whether that’s an incorrect account number that needs to be repaired or a fraudulent transaction that needs to be reversed. And too often these exceptions and investigations can be time consuming, taking hours of back and forth just to get clarity on the status of a payment. For every minute that an investigation takes, it’s the end-customer who ends up waiting longer for their money.

We think investigations can be inefficient and want to improve the process for our whole community. Which is why we’ve extended our Case Management product suite to our whole community.

What is Case Management?

Case Management is made up of two solutions designed to give you total control throughout the exception and investigation process. Stop and Recall, which gives you the power to stop transactions in their tracks, and Case Resolution, which greatly simplifies the way investigations are handled.

Harnessing the capability of our gpi Tracker, these solutions relieve the hassle that exceptions and investigations bring. By combining structured data with a direct line of communication between all banks involved, exceptions can be greatly simplified, with the potential to automate the most recurrent requests too.

Bringing value to all of our community

By extending Case Management to our entire community, non-gpi banks can now fully benefit from both Case Resolution and Stop and Recall. This brings us one step closer to our goal of a frictionless, industry-wide solution for exceptions and investigations.

We think it’s important to recognise the importance of collaboration in achieving this milestone and would like to thank all our piloting banks for joining us on this journey. We’re delighted to have already onboarded these members of our community onto Case Management and are excited for what the future holds.

The ability to quickly recall payments and track their progress is far more efficient than doing it manually, and the implementation process was simple and straightforward

Auður Bjarnadóttir, Head of International Payments at Landsbankinn HF

“Our decision to implement Case Management has already proved to be a step in the right direction for us,” says Auður Bjarnadóttir, Head of International Payments at Landsbankinn HF. “The ability to quickly recall payments and track their progress is far more efficient than doing it manually, and the implementation process was simple and straightforward. SWIFT’s decision to offer this solution to its entire community has not only meant that we have been able to improve our exceptions and investigations processes but will allow many others to do so in the future too.”

To learn more about Case Management and find out how you can get started, visit our Stop and Recall and Case Resolution pages or get in touch with your account manager.

Learn more about Case Management

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