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Billing rules

Invoice layout

Invoices are presented in two parts:

  • a front page containing the invoice summary and the mailing address, the summary describes the total amount invoiced per product and/or service provided
  • a second part detailing the charges: the product/service provided, the period covered, the tariff applied, the customer order reference

Invoice triggering

The invoice triggering depends on the type of product/service provided. The invoicing frequency is described in a separate table.

Exchange rate

Your invoices are converted at the following rate (USD/EUR): 

Invoice date


Conversion rate USD/EUR

September 2020   1.16850
August 2020   1.19140
July 2020   1.17440
June 2020   1.12570  
May 2020    1.10110  
April 2020   1.08690  
March 2020   1.10920  
February 2020   1.09360  
January 2020   1.10200  
December 2019   1.1199  
November 2019   1.10150  
October 2019   1.1114  
September 2019   1.0925  
August 2019   1.1079  
July 2019   1.1149  
June 2019   1.1374  
May 2019   1.1153  
April 2019   1.1167  

Network usage charges

The period covered by the network usage part (message transmission traffic) of the invoice covers messages sent, system messages received and retrievals delivered to the customer from 00:00 GMT on the first day of the month until 23:59 GMT on the last day. Any messages sent but not delivered by the end of a month are invoiced the following month.

Broadcast messages are invoiced shortly after the service has been provided.

Recurring charges

Annual charges (including SWIFT BIC costs, network connection costs, software maintenance, documentation subscriptions) are in principle invoiced shortly after the service has been initially provided and, subsequently, they are invoiced in January of each year.

Other charges

All other costs are in principle invoiced as soon as the product or service has been provided.
Entry fees are invoiced after receipt of the SWIFT Undertaking.

Pricing, invoicing and currency conversion policy

The approach approved by the Board is implemented as follows:

1. All SWIFT Products and Services, with the exception of Interfaces and CREST, are priced in EUR only.

2. All SWIFT Interfaces, User Documentation, BIC & Directory Products are priced in USD only.

3. CREST tariff and invoicing currency remains in GBP.

Mailing address

To consult or update the billing address and contact details, please go to the Billing profile.

Customer Queries and Claims

The customer should file the queries or claims related to invoiced charges with the Customer Service Centers within 6 months of the invoice date. Queries or claims received thereafter will not be considered.

Any query or claim will specify the relevant customer and invoice numbers. The customer is required to provide as much evidential information as possible when initiating a claim.

The procedure for queries or claims related to the amount to be processed through direct debit is described in the direct debit section.