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Observer Analytics

Enable faster and cheaper crossborder payments

Observer Analytics is designed to support your business by offering unique insights on your end-to-end payment transactions. Those insights enable you to optimize your cross-border payments  in terms of speed, deducts, currency conversion, routing and operational efficiency.

Want to know more on the unparalleled insights? Check out this BIS-CPMI publication leveraging Observer data here

resource
Clone of gpi Observer Analytics factsheet - Jaoanese version
Marc Recker
The Deduct module is a great addition to complete the use case to demystify correspondent banking. Swift Observer gives you now an efficient way to view and assess routing logics based on speed and transparency of charges. It provides a holistic way to access all that information.
Marc Recker Global Head Institutional Cash Solutions Product, Deutsche Bank
Speaker
The new Swift gpi Observer analytics tool provides valuable insights into NAB’s cross border gpi payment flows and market share. The Observer analytics data will allow NAB to enhance the international payments experience for our customers through improved payment delivery management with our banking partners.
Graham Standfield Senior Manager, Product Development, Customer Products & Services, National Australia Bank Limited
Speaker
Complex data made simple! This is such a powerful tool. It provides a simplistic and customized view on data that was previously difficult to access, analyze and visualize.
Larize Nel Payments Portfolio Manager, ABSA Bank (pilot participant)
Speaker
Using Swift’s Observer analytics data, Westpac identified and implemented opportunities to route outgoing international payments through our correspondent bank network more efficiently.
Nick Fanning Director, International Payments Product I Global Transaction Services Westpac Institutional Bank

Persona-based dashboards

Observer Analytics is relevant to a broad range of institutional users, including Operations managers, Network managers, Sales managers, as well as Correspondent Banking and Data Analysis terms. The persona-based dashboards are tailored to user profile’s specific needs, for example, a sales manager can identify opportunities for new business developments by identifying FX players in their transactions and monitoring their Swift Go activity share; or Network Managers can optimize routings of payment transactions.

Persona Based Dashboards
Analysis on speed

Analysis on speed

With these in-depth speed insights, identify the quality of the service offered to customers (corporates or financial institutions) compared to your peers and fine-tune SLAs. Discover the fastest corridors where you may have a competitive edge or slowest corridors where you may want to act upon.

Benchmarking capabilities

Compare your performance against Swift community on various aspects such as speed and gpi business rules. Additionally, identify your activity shares in existing payment corridors and monitor growth. With this you can get a view on the existing end-to-end (E2E) corridors over Swift, even if you are not active in these. This allows for identification of potential new business opportunities.

Benchmarking
Advanced analysis

Advanced analysis of your direct correspondent

Analyse your receiving correspondents’ performance in terms of speed and deducted charges as well as your own performance per sending correspondents.

Payment routing optimisation

Compare the existing routes within the multiple payment corridors and identify opportunities for improvement in terms of speed, routing patterns, deducted charges, and number of participants.

Payment routing
Transparency on end-to-end deducted charges

Transparency on end-to-end deducted charges

Optimise your cross-border transactions and fine-tune SLAs by analysing the end-to-end deducted charges of your cross-border payments.

Analysis on currency conversions

Deep dive on transactions where there was a currency conversion by highlighting which agent did the conversion and which currencies were involved. Thanks to these insights, you can spot unexpected behaviours in the payments and derive new opportunities  to expand your business.

Analysis on currency conversions

Customer views

“The Deduct module is a great addition to complete the use case to demystify correspondent banking.

Swift Observer gives you now an efficient way to view and assess routing logics based on speed and transparency of charges.

It provides a holistic way to access all that information.”

Marc Recker, Global Head Institutional Cash Solutions Product, Deutsche Bank

 

"Using Swift’s Observer analytics data Westpac identified and implemented opportunities to route outgoing international payments through our correspondent bank network more efficiently. This has improved our customers’ and their recipients’ payments experience by reducing unnecessary deductions, increasing speed and pricing transparency.

We have also used the data to reduce our own routing expenses. We believe there is more value that can be unlocked using Swift’s Observer analytics and will be using it to complement our payments analytics so we can constantly refine our payment routing.

A great tool for improving customer experience and finding efficiencies."

Nick Fanning, Director, International Payments Product I Global Transaction Services, Westpac Institutional Bank
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