Banco XP on enhancing cross border payments with transparency and trust
In this testimonial, Banco XP shares how its partnership with Swift has helped improve the foreign exchange journey for its customers. By leveraging Swift solutions, particularly Swift gpi, the bank has focused on delivering greater transparency, reducing friction and strengthening trust in cross border payments.
A more transparent customer journey
The partnership with Swift has enabled Banco XP to offer a smoother foreign exchange experience. By reducing friction and increasing transparency, the bank has improved how customers interact with cross border payments and better meet their expectations.
With Swift gpi, customers can track their payments online in real time. This capability provides full visibility over where funds are at any moment, making the experience more predictable and reassuring for customers.
Transparency and traceability are central to the customer experience. By allowing customers to monitor their payments directly, Banco XP strengthens trust and reinforces the importance of visibility as a core value.
Greater transparency and tracking have also reduced the need for customers to contact support teams. This simplifies interactions, lowers operational friction and helps streamline the overall payment journey.
A strategic partnership supporting global growth
Swift is seen as more than a service provider, acting as a strategic partner over the past five years. Through technical support and solutions, Swift has helped Banco XP connect with global markets and support its international ambitions.