SWIFT operational excellence, brought to your premises
Having an on-premises Alliance interface gives you flexibility and control – but it also requires SWIFT knowledge and expertise. Not all institutions have the necessary resources available in-house. Others may want to keep effort and resources focused on their core business activities.
Through our managed service, Alliance Managed Operations, you will be given a dedicated Operational Delivery Manager – a certified SWIFT expert who manages operations on your behalf. These operations include patch installations, regular housekeeping reviews, continuous real-time monitoring and troubleshooting when required. In order to minimise downtime and avoid the inconvenience and expense of onsite visits, all operations are performed through secure remote access technology – as smoothly as if your Operational Delivery Manager were sitting next to you!
We monitor your Alliance interfaces throughout your business hours. If issues arise, we automatically trigger an investigation and call you when needed.
Release and change management
Your Operational Delivery Manager will implement configuration changes and install patches on your behalf – meeting your needs and ensuring compliance with our latest mandatory releases.
Regular housekeeping operations help keep your Alliance interfaces fully operational. Frequent reviews of log files and non-critical events reduce the likelihood of issues arising.