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FAQ and support

For all SwiftRef support (including data issues, directory publication issues, directory file related queries, website application errors or malfunctions, identity and access management concerns), please ensure the following:

If you are registered for Swift support, create a support case here.

If you are not yet registered for Swift support:

  • If you have a BIC, you can request access to Swift support here.
  • If you do not have a BIC, or if you do not know your BIC, please contact your institution’s SwiftRef administrator to request access.

You can also find answers to common questions in our FAQ.