Huawei, a leading global information and communications technology solutions provider, has become the first corporate customer using Premium Custom Service in Asia Pacific.
This latest development is another significant milestone for Huawei's treasury technology transformation. Huawei was one of the first Chinese multinationals to introduce new cash and treasury management technologies and processes, including multi-bank connectivity through SWIFT. With Premium Custom Service, in addition to accessing all the features available under Premium Plus service that are designed to effectively manage operational risk, Premium Custom Service offers Huawei the opportunity to customise the support package by selecting specific features linked to their needs.
Evan Bai, President of Treasury Management Department, Huawei, said: "As a SWIFT customer, we chose Premium Plus Custom Services because we need the most advanced level of support for our complex infrastructure that requires high availability, reliability and resiliency. SWIFT is well-known for its world-class support service and true dedication to serving its customers, which are critically important as we need to safeguard our infrastructure for uninterrupted communications with clients and business partners."
Michael Cheung, Head of Greater China, SWIFT, commented: "Huawei is one of our key corporate customers and we are pleased of their continued support. Many corporations are utilising the SWIFT network to take full advantages of operational flexibility, cost efficiency, risk control and even business continuity planning. Together with our support service, they can have a complete peace of mind to focus on their core business.
Ernest Lau, Head of Customer Support, North Asia Pacific, SWIFT, said: "We are very pleased to have Huawei joining our Premium Custom service and become a member of the Premium Service community that has strong partnership with SWIFT in managing operational risk. This service subscription marks the start of a new level of collaboration with Huawei in risk mitigation for their mission critical operations. We are delighted to have the opportunity to work closely with Huawei to demonstrate the value of our service."
SWIFT offers five levels of support designed to meet the diverse requirements of low, medium and high volume customers. The five levels of support service ranging from web based support to a fully customisable solution are: Standard, Standard Plus, Premium, Premium Plus and Premium Custom. For more information, please refer to the detailed factsheets available at www.swift.com/support.