13 May 2025
New York, USA
Swift Premium Services Forum
Overview
Delivering enduring operational excellence, security, and resilience
Mark your calendar for the Swift Premium Services Forum on 13 May in New York.
This exclusive event brings together our community to connect, share insights, and explore solutions to operational challenges in an ever-evolving geopolitical landscape.
Expect a day of thought-provoking discussions, networking opportunities, and expert-led sessions designed to help you stay ahead.
Please note that this event is by invitation only. For more details, contact your account manager.
Programme
Programme
12:00 PM - 01:00 PM
Breakfast and Registration
01:00 PM - 01:10 PM
Welcome note
Speakers
Pat Antonacci
Chief Customer Experience Officer, Swift
Pat Antonacci
Chief Customer Experience Officer, Swift
Pat was appointed Chief Customer Experience Officer in May 2021, responsible for ensuring a persistent focus on customer needs. Before assuming this role, Pat held a number of leadership positions at SWIFT in professional services, project management, service management, training and support. He also has led SWIFT’s Customer Security Programme (CSP), which actively supports the global banking community in the fight against cyber-attacks.
Prior to joining SWIFT in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers’ Trust in payments, securities, custody, private banking, and program management.
01:10 PM - 01:20 PM
Pulse of the Americas: What's now, What's next
Speakers
Jithendra Manne
Head of Service Management, Americas, Swift
Jithendra Manne
Head of Service Management, Americas, Swift
01:20 PM - 02:10 PM
Road mapping the future
Speakers
Aravind Baliga
, Swift
Aravind Baliga
, Swift
Bikash Mishra
, Swift
Bikash Mishra
, Swift
02:10 PM - 02:30 PM
Coffee break
02:30 PM - 03:15 PM
ISO 20022: A new era in messaging - Are you ready?
Speakers
Marcos Cameron
, Swift
Marcos Cameron
, Swift
03:15 PM - 04:00 PM
AI industry pilot group: From vision to validation
Speakers
Vicky Wang
, Swift
Vicky Wang
, Swift
04:00 PM - 05:15 PM
Lunch
05:15 PM - 05:45 PM
Interactive game - Are you Swift enough?
Speakers
Brandon Journell
, Swift
Brandon Journell
, Swift
Allison Hassard
Service Manager, Swift
Allison Hassard
Service Manager, Swift
05:45 PM - 06:15 PM
Payment ops and Tech trends
Speakers
Satish Lalchand
, Deloitte
Satish Lalchand
, Deloitte
David Lewis
, Deloitte
David Lewis
, Deloitte
James Delbridge
, Deloitte
James Delbridge
, Deloitte
Zachary Aron
, Deloitte
Zachary Aron
, Deloitte
06:15 PM - 06:35 PM
Coffee break
06:35 PM - 07:05 PM
Tokenizing Tomorrow: the New Age of Digital Identity + Unlocking the power of Swift APIs
Speakers
Rajesh Rao
, Swift
Rajesh Rao
, Swift
Mahendra Valluri
, Swift
Mahendra Valluri
, Swift
07:10 PM - 08:25 PM
Cafe Sessions
- Swift's Network Connectivity Evolution: Architecture for the Future - Emma Pacheco
- Digital Identity Mastery: Swift.com IDM - Kavyashree Devarajaiah
- Digital Knowledge Channels: The Future of Information Sharing - Jacob Rupe
- Achieving Operational Excellence Through Professional Services - Linh Truong
Speakers
Kavyashree Devarajaiah
, Swift
Kavyashree Devarajaiah
, Swift
Emma Pacheco
, Swift
Emma Pacheco
, Swift
Linh Truong
, Swift
Linh Truong
, Swift
Jacob Rupe
, Swift
Jacob Rupe
, Swift
08:30 PM - 08:45 PM
Update from Global Support Delivery & Wrap-up
09:00 PM - 10:00 PM
Cocktal reception
Speakers
Venkatesh Karanam
Head of Global Support Delivery, Swift
Venkatesh Karanam
Head of Global Support Delivery, Swift
Speakers
Speakers
-
Pat Antonacci
Chief Customer Experience Officer, Swift
Pat Antonacci
Pat AntonacciPat was appointed Chief Customer Experience Officer in May 2021, responsible for ensuring a persistent focus on customer needs. Before assuming this role, Pat held a number of leadership positions at SWIFT in professional services, project management, service management, training and support. He also has led SWIFT’s Customer Security Programme (CSP), which actively supports the global banking community in the fight against cyber-attacks. Prior to joining SWIFT in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers’ Trust in payments, securities, custody, private banking, and program management. -
Jithendra Manne
Head of Service Management, Americas, Swift
Jithendra Manne
Jithendra Manne -
Aravind Baliga
, Swift
Aravind Baliga
Aravind Baliga -
Bikash Mishra
, Swift
Bikash Mishra
Bikash Mishra -
Marcos Cameron
, Swift
Marcos Cameron
Marcos Cameron -
Vicky Wang
, Swift
Vicky Wang
Vicky Wang -
Brandon Journell
, Swift
Brandon Journell
Brandon Journell -
Allison Hassard
Service Manager, Swift
Allison Hassard
Allison Hassard -
Satish Lalchand
, Deloitte
Satish Lalchand
Satish Lalchand -
David Lewis
, Deloitte
David Lewis
David Lewis -
James Delbridge
, Deloitte
James Delbridge
James Delbridge -
Zachary Aron
, Deloitte
Zachary Aron
Zachary Aron -
Rajesh Rao
, Swift
Rajesh Rao
Rajesh Rao -
Mahendra Valluri
, Swift
Mahendra Valluri
Mahendra Valluri -
Kavyashree Devarajaiah
, Swift
Kavyashree Devarajaiah
Kavyashree Devarajaiah -
Emma Pacheco
, Swift
Emma Pacheco
Emma Pacheco -
Linh Truong
, Swift
Linh Truong
Linh Truong -
Jacob Rupe
, Swift
Jacob Rupe
Jacob Rupe -
Venkatesh Karanam
Head of Global Support Delivery, Swift
Venkatesh Karanam
Venkatesh Karanam