13 May 2025
New York, USA
Swift Premium Services Forum
Overview
Delivering enduring operational excellence, security, and resilience
Mark your calendar for the Swift Premium Services Forum on 13 May in New York.
This exclusive event brings together our community to connect, share insights, and explore solutions to operational challenges in an ever-evolving geopolitical landscape.
Expect a day of thought-provoking discussions, networking opportunities, and expert-led sessions designed to help you stay ahead.
Please note that this event is by invitation only. For more details, contact your account manager.
Programme
Programme
08:00 AM - 09:00 AM America/New_York
Breakfast and Registration
09:00 AM - 09:10 AM America/New_York
Welcome note
Speakers
Pat Antonacci
Chief Customer Experience Officer, Swift
Pat Antonacci
Chief Customer Experience Officer, Swift
Pat was appointed Chief Customer Experience Officer in May 2021, responsible for ensuring a persistent focus on customer needs. Before assuming this role, Pat held a number of leadership positions at SWIFT in professional services, project management, service management, training and support. He also has led SWIFT’s Customer Security Programme (CSP), which actively supports the global banking community in the fight against cyber-attacks.
Prior to joining SWIFT in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers’ Trust in payments, securities, custody, private banking, and program management.
09:10 AM - 09:20 AM America/New_York
Pulse of the Americas: What's now, What's next
Speakers
Jithendra Manne
Head of Service Management, Americas, Swift
Jithendra Manne
Head of Service Management, Americas, Swift
09:20 AM - 10:10 AM America/New_York
Road mapping the future
Speakers
Aravind Baliga
Service Manager, Swift
Aravind Baliga
Service Manager, Swift
Bikash Mishra
Service Manager, Swift
Bikash Mishra
Service Manager, Swift
10:10 AM - 10:30 AM America/New_York
Coffee break
10:30 AM - 11:15 AM America/New_York
ISO 20022: A new era in messaging - Are you ready?
Speakers
Marcos Cameron
Go To Market - Global ISO Payments Expert, Swift
Marcos Cameron
Go To Market - Global ISO Payments Expert, Swift
11:15 AM - 12:00 PM America/New_York
AI industry pilot group: From vision to validation
Speakers
Vicky Wang
Swift AI Industry Solutions Lead, Swift
Vicky Wang
Swift AI Industry Solutions Lead, Swift
12:00 PM - 01:15 PM America/New_York
Lunch
01:15 PM - 01:45 PM America/New_York
Interactive game - Are you Swift enough?
Speakers
Allison Hassard
Service Manager, Swift
Allison Hassard
Service Manager, Swift
Brandon Journell
Service Manager, Swift
Brandon Journell
Service Manager, Swift
01:45 PM - 02:15 PM America/New_York
Payment ops and Tech trends
Speakers
Zachary Aron
External Speaker, Deloitte
Zachary Aron
External Speaker, Deloitte
David Lewis
External Speaker, Deloitte
David Lewis
External Speaker, Deloitte
Satish Lalchand
External Speaker, Deloitte
Satish Lalchand
External Speaker, Deloitte
James Delbridge
External Speaker, Deloitte
James Delbridge
External Speaker, Deloitte
02:15 PM - 02:35 PM America/New_York
Coffee break
02:35 PM - 03:05 PM America/New_York
Tokenizing Tomorrow: the New Age of Digital Identity + Unlocking the power of Swift APIs
Speakers
Mahendra Valluri
Product Owner, Swift API Platform, Swift
Mahendra Valluri
Product Owner, Swift API Platform, Swift
Rajesh Rao
Product Owner, APIIC Tribe, Swift
Rajesh Rao
Product Owner, APIIC Tribe, Swift
03:10 PM - 04:25 PM America/New_York
Cafe Sessions
- Swift's Network Connectivity Evolution: Architecture for the Future - Emma Pacheco
- Digital Identity Mastery: Swift.com IDM - Kavyashree Devarajaiah
- Digital Knowledge Channels: The Future of Information Sharing - Jacob Rupe
- Achieving Operational Excellence Through Professional Services - Linh Truong
Speakers
Jacob Rupe
Lead Knowledge Management Consultant, Swift
Jacob Rupe
Lead Knowledge Management Consultant, Swift
Emma Pacheco
Alliance Connect Product Manager, Swift
Emma Pacheco
Alliance Connect Product Manager, Swift
Kavyashree Devarajaiah
Product Owner, Identity Management, Swift
Kavyashree Devarajaiah
Product Owner, Identity Management, Swift
Linh Truong
Head of Americas & UKI Technical Consulting & Care Services, Swift
Linh Truong
Head of Americas & UKI Technical Consulting & Care Services, Swift
04:30 PM - 04:45 PM America/New_York
Update from Global Support Delivery & Wrap-up
05:00 PM - 06:00 PM America/New_York
Cocktal reception
Speakers
Venkatesh Karanam
Head of Global Support Delivery, Swift
Venkatesh Karanam
Head of Global Support Delivery, Swift
Speakers
Speakers
-
Pat Antonacci
Chief Customer Experience Officer, Swift
Pat Antonacci
Pat AntonacciPat was appointed Chief Customer Experience Officer in May 2021, responsible for ensuring a persistent focus on customer needs. Before assuming this role, Pat held a number of leadership positions at SWIFT in professional services, project management, service management, training and support. He also has led SWIFT’s Customer Security Programme (CSP), which actively supports the global banking community in the fight against cyber-attacks. Prior to joining SWIFT in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers’ Trust in payments, securities, custody, private banking, and program management. -
Jithendra Manne
Head of Service Management, Americas, Swift
Jithendra Manne
Jithendra Manne -
Aravind Baliga
Service Manager, Swift
Aravind Baliga
Aravind Baliga -
Bikash Mishra
Service Manager, Swift
Bikash Mishra
Bikash Mishra -
Marcos Cameron
Go To Market - Global ISO Payments Expert, Swift
Marcos Cameron
Marcos Cameron -
Vicky Wang
Swift AI Industry Solutions Lead, Swift
Vicky Wang
Vicky Wang -
Allison Hassard
Service Manager, Swift
Allison Hassard
Allison Hassard -
Brandon Journell
Service Manager, Swift
Brandon Journell
Brandon Journell -
Zachary Aron
External Speaker, Deloitte
Zachary Aron
Zachary Aron -
David Lewis
External Speaker, Deloitte
David Lewis
David Lewis -
Satish Lalchand
External Speaker, Deloitte
Satish Lalchand
Satish Lalchand -
James Delbridge
External Speaker, Deloitte
James Delbridge
James Delbridge -
Mahendra Valluri
Product Owner, Swift API Platform, Swift
Mahendra Valluri
Mahendra Valluri -
Rajesh Rao
Product Owner, APIIC Tribe, Swift
Rajesh Rao
Rajesh Rao -
Jacob Rupe
Lead Knowledge Management Consultant, Swift
Jacob Rupe
Jacob Rupe -
Emma Pacheco
Alliance Connect Product Manager, Swift
Emma Pacheco
Emma Pacheco -
Kavyashree Devarajaiah
Product Owner, Identity Management, Swift
Kavyashree Devarajaiah
Kavyashree Devarajaiah -
Linh Truong
Head of Americas & UKI Technical Consulting & Care Services, Swift
Linh Truong
Linh Truong -
Venkatesh Karanam
Head of Global Support Delivery, Swift
Venkatesh Karanam
Venkatesh Karanam