Operations Collaboration Excellence
Opening the Premium Services Forum 2017, Peter Benz, Head of EMEA Key Client Service Management, SWIFT welcomed the 147 participants from 65 institutions in attendance and ran through the programme for the event. In his opening remarks, he spoke about the importance of collaboration in the achievement of higher levels of operational excellence. Benz encouraged attendees to make the most of all of the data that is available nowadays in the financial industry, but to not lose sight of the big picture and the purposes that data is meant to serve. He also spoke about the importance of trust and of effective risk management.