Replace your Hardware Security Module (HSM)
Complete the order details. Some fields are prefilled automatically; some provide a selection through a drop down menu. Mandatory fields are indicated by an orange triangle.
Ordering checklist
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Read the HSM box troubleshooting guide (login required).
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Always contact your regional support centre to investigate the issue.
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Note the case reference number and the defect reason provided. This information will be required for the replacement form.
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The defective equipment must be returned within 30 days, otherwise Swift will charge your institution.
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The procedure for returning the defective equipment is included in the new HSM shipment, and is free of charge.
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When only the power supply cable, serial cable or Ethernet cables are defective, the customer must replace them. Swift does not provide replacements for these off-the-shelf elements. For more information about the power supply cable for the HSM box please see How to select the right power cable for the HSM Box.
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If the equipment is damaged by you, order a new box instead of using the replacement warranty. Swift reserves the right to charge you if failure is found to be caused by customer damage.
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Swift will ship the replacement equipment to your shipping address immediately after validation of the request.
Shipping information
Read moreLearn about Swift’s shipping procedures for orders which include a physical shipment – including information about tokens included in products such as 3SKey.
Place orders
Replace your Hardware Security Module (HSM)
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