Head of Customer Experience, SWIFT
Pat is currently dedicated to leading SWIFT’s Customer Security Programme, a global programme to reinforce the security of global banking. Pat is also Head of the Services & Support organization for SWIFT’s Americas and UK region. He joined the Americas Executive team in 2012 following managing Consulting Services from 2007-2012. Before joining SWIFT, Pat was consulting for JP Morgan Chase where he provided business analytics and program management for the Private Bank. He previously held executive roles at State Street, Deutsche Bank and Bankers' Trust in Global Custody and Program Management. He is an accomplished financial-services professional with over 20 years of global experience in developing and implementing new technologies, managing technical and business reengineering projects, implementing SWIFT functionality, and managing business operations.