23 November 2016 to 25 November 2016
Berlin, Germany

SWIFT Operations Forum Europe 2016

Operations – Collaboration – Excellence

Welcome to SOFE 2016

Across the EMEA region, our industry continues to grapple with powerful disruptive forces –regulation, cyber threats, new technologies and new entrants, and changing customer behaviour to name just a few. Change is a constant, but are we now witnessing a fundamental challenge to established business models and operational processes? Will established financial services players such as banks simply be on the receiving end of this change – or can they take control and exploit these disruptive forces for competitive advantage?

Operational excellence remains a crucial foundation for financial institutions to survive and thrive in this climate of change. It is a key differentiator for banks in an environment where threats come not only from peer institutions but also from new players trying to gain market share. We need rock-solid operational resilience, coupled with enough flexibility to accommodate change and deliver new services to market in timeframes that allow us to remain commercially agile.

Following the announcement of SWIFT’s Customer Security Programme - a dedicated initiative to reinforce and evolve the security of global banking, consolidating and building upon existing SWIFT and industry efforts – this year’s SOFE will also have a particular focus on security. We will be updating you on the programme, which seeks to strengthen cyber security within the financial industry and to help the industry protect itself against cyber threats, and will be making the most of our time together to share expertise and discuss best practices.

We’re currently building the programme for this year’s SOFE, and will ensure we examine all the key challenges you’re facing as well as progress in addressing them, particularly looking at where collaborative efforts can drive innovative solutions to common problems. The programme will again combine plenary sessions addressing the big picture questions that really matter, with in-depth work sessions on SWIFT’s products and services.

SOFE has established itself as an unrivalled forum in which to debate and discuss our industry’s operational challenges and how to achieve the levels of operational excellence and security we all aim for. The event is also a great opportunity for you to tap into detailed information about SWIFT’s strategy and how we are helping to facilitate collaborative, innovative solutions to support you in achieving your operational goals, at lowest cost and highest value. Our objective is once again to deliver useful, practical insights for professionals engaged on a daily basis in achieving operational excellence.

We hope you have a productive, informative and collaborative SOFE.


Peter De Metsenaere
Head of EMEA Customer Support,



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