Header logo

The global provider
of secure financial messaging services

Skip to main content
  • English
    Discover SWIFT
  • Español
    Descubra nuestros contenidos en español
  • Français
    Découvrez notre contenu disponible en français
  • 中文
    了解我们提供的中文内容
  • 日本語
    日本で入手可能なコンテンツをお探しください
This content is not available in the selected language

Table of contents

When you place an order with SWIFT, the ordering process is as follows:

1. Update your profile

  • Go to the Request Accesses tab of your swift.com personal profile. Click on Edit.

  • Go to Ordering and Billing Applications and tick the checkbox in front of ‘Ordering’, ‘Order Status’ and ‘Configuration Changes’. Save your changes.

  • Your request must be approved by your SWIFT administrator. The name of your administrator can be found under the Registration Information tab.

  • Shareholding members of SWIFT can use SWIFT online ordering on behalf of any sub-members.

2. Place your order

  • Step 1: Fill in all the order details. Some fields are prefilled automatically; some provide a selection through a drop down menu. Mandatory fields are indicated with an orange triangle.
  • Step 2: Verify details and confirm the information provided in Step 1.

3. Order confirmation

We will confirm receipt of the order. The person who placed the order will receive automated emails providing status updates. No order is binding until SWIFT has notified the customer that SWIFT has accepted the order.

4. Track your order

Check the status and details of your orders. Delete, cancel or clone existing orders using our online tracking tool.

5. Billing and invoicing information

For information about billing and invoicing, see the billing and invoicing section of the website.

6. Emergency treatment

Standard orders will be processed within ten business days following the submission of a valid form and the completion of any necessary approvals. For high priority and emergency orders, please contact your local sales manager or regional support centre asap. SWIFT will try to expedite the order processing and provisioning process.  If this is not or no longer possible within the usual process flow, a manual emergency treatment of the order can be requested at the cost of 2000 EUR, subject to a feasibility evaluation by SWIFT.

Read more 

7. Cancel or modify an order

Please check your orders carefully before submitting. If you need to modify or cancel your order, please contact your local sales manager or regional support centre asap. SWIFT will try to accommodate in the normal order processing and provisioning process.  If this is not or no longer possible within the usual process flow, a manual emergency treatment of the order cancellation or modification can be requested at the cost of 2000 EUR, subject to a feasibility evaluation by SWIFT.

Read more 

8. Ordering terms and conditions

Use of this ordering service is subject to the SWIFT Ordering Service Terms and Conditions.

Loading...