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Replace your Hardware Security Module (HSM)

Complete the order details. Some fields are prefilled automatically; some provide a selection through a drop down menu. Mandatory fields are indicated by an orange triangle.

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Understanding the ordering process
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Find out how to place your order, track your order and request high priority or emergency handling.

Ordering checklist

  • Read the HSM box troubleshooting guide (login required).

  • Always contact your regional support centre to investigate the issue.

  • Note the case reference number and the defect reason provided. This information will be required for the replacement form.

  • The defective equipment must be returned within 30 days, otherwise SWIFT will charge your institution.

  • The procedure for returning the defective equipment is included in the new HSM shipment, and is free of charge.

  • When only the power supply cable, serial cable or Ethernet cables are defective, the customer must replace them. SWIFT does not provide replacements for these off-the-shelf elements. For more information about the power supply cable for the HSM box please see How to select the right power cable for the HSM Box. 

  • If the equipment is damaged by you, order a new box instead of using the replacement warranty. SWIFT reserves the right to charge you if failure is found to be caused by customer damage.

  • SWIFT will ship the replacement equipment to your shipping address immediately after validation of the request.

Shipping information
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Learn about SWIFT’s shipping procedures for orders which include a physical shipment – including information about tokens included in products such as 3SKey.

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Do you have questions?

Contact us to find how we can help you.

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Upgrade your Hardware Security Module (HSM)

High throughput class HSM boxes are also available with a large capacity option, referred to as high+ tier.