Order Advanced Support and Care Services
All SWIFT customers are entitled to SWIFT Community Support. The SWIFT Community Support provides unlimited support by web, telephone, and various self-support tools or material. SWIFT customers can further enhance their level of service to offerings from Advanced Support and Care Services portfolio for additional fee.
- Advanced Support Services - Premium, Premium Plus, Premium Plus Custom - are aimed for customers to benefit from preventive and proactive activities provided by our global support centres and service management team.
- Care Services - Care Alliance Lite2, Care Alliance Access, Care Alliance Messaging Hub - are intended for customers that require further support and operational assistance from SWIFT for specific tasks related to their SWIFT environment.