Chief Customer Experience Officer, SWIFT
Pat was appointed Chief Customer Experience Officer in May 2021, responsible for ensuring a persistent focus on customer needs. Before assuming this role, Pat held a number of leadership positions at SWIFT in professional services, project management, service management, training and support. He also has led SWIFT’s Customer Security Programme (CSP), which actively supports the global banking community in the fight against cyber-attacks.
Prior to joining SWIFT in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers’ Trust in payments, securities, custody, private banking, and program management.