Chief Customer Experience Officer, Swift
Pat was appointed Chief Customer Experience Officer in May 2021, with responsibility for ensuring a persistent focus on customer needs to remove friction and deliver value across the organization’s portfolio of services. He oversees all customer operations, service delivery and support teams as well as standards development, training and customer security, and leads a transformation program that is reinforcing a customer-centric culture across the company.
Before assuming this role, Pat held a number of leadership positions at Swift in professional services, project management, service management, training and support. He also has led Swift’s Customer Security Program (CSP), which actively supports the global banking community in the fight against cyber-attacks, and represents Swift regularly at events and on industry committees.
Pat’s career spans nearly 30 years in financial services with global experience delivering against complex strategies, developing and implementing new technologies, leading business reengineering projects, and supporting business and technical operations. Prior to joining Swift in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers' Trust in payments, securities, custody, private banking, and program management.