Pat was appointed Chief Customer Experience Officer in May 2021. He has responsibility for all customer operations, service delivery and support teams as well as standards development, training and customer security, and he leads a transformation program that is reinforcing a customer-centric culture across the company. Prior to this, Pat held a number of leadership positions at Swift in professional services, project management, service management, training and support. He also led Swift’s Customer Security Programme (CSP), which actively supports the global banking community in the fight against cyber-attacks.  

Pat’s career spans nearly 30 years in financial services with global experience delivering against complex strategies, developing and implementing new technologies, leading business reengineering projects, and supporting business and technical operations. Prior to joining Swift in 2007, he worked for a number of banks including JP Morgan Chase, State Street, Deutsche Bank and Bankers' Trust in payments, securities, custody, private banking, and program management.