Shared Infrastructure Programme

The Shared Infrastructure Programme defines operational standards for third-party service bureaux offering SWIFT connectivity - ensuring quality, security and reliability.

Skills certification requirements for SWIFT service bureaux

The Shared Infrastructure Programme specifies that a SWIFT service bureau must have at least two service bureau on-boarding specialists, and two service bureau connectivity and interfaces specialists. (They may, if preferred, be the same individuals).

SWIFT on-boarding specialist

Purpose: to provide guidance to customers wanting to connect to SWIFT, it is important that the service bureau has proven knowledge of the SWIFT’s membership processes, and fully understands its own role and responsibilities in these processes.

There is a multiple choice examination.

You can refer to these documents to prepare your exam:

Service bureau - connectivity and interfaces specialist

Description: The Service Bureau -Connectivity and Interfaces examination comprises questions about SWIFT Alliance products, including Alliance Access, Alliance Gateway, Alliance Web Platform, SWIFTNet Link, and Alliance Connect.

There is a multiple choice examination (no practical exam; no prerequisite operating system certification). You can refer to these documentation on the online User Handbook to prepare your exam:

  • Alliance Web Platform - Alliance Web Platform 7.0.60  Server Embedded: Administration and Operations Guide
  • Alliance Web Platform - Alliance Web Platform 7.0.60 Server Embedded:  Installation Guide (for all OSs)
  • Alliance Access – Alliance Access 7.1: Service Description
  • SWIFTNet PKI – SWIFTNet PKI: Certificate Administration guide
  • Connectivity to SWIFT: Resilience Guide
  • Connectivity to SWIFT: Network Access Control Guide
  • Alliance Connect Gold: Implementation Guide
  • Hardware Security Module: Hardware Security Module IS6/IS6.1: HSM Box Operations Guide
  • Alliance Access: 7.1.20 Administration Guide (for all OSs)
  • Alliance Access: 7.1.20 Configuration Guide - Alliance Web Platform
  • Alliance Access: 7.1.20 Installation Guide (for all OSs)
  • Alliance Access: 7.1.20 Message Management Guide - Alliance Web Platform
  • Alliance Access: 7.1.20 Release Letter
  • Alliance Access: 7.1.20 Security Guide
  • Alliance Gateway: 7.0.40  Administration and Operations on Web Platform Guide
  • Alliance Gateway: 7.0 Installation Guide (for all OSs)
  • Alliance Gateway: 7.0.40 Operations Guide
  • Alliance Gateway: 7.0.40 File Transfer Interface Guide
  • Alliance Gateway: 7.0.40 Remote API Operations Guide
  • Alliance Gateway: 7.0 40 HighLevel Guidelines for Cluster Configurations
  • SWIFTNet Link: 7.0 Installation Guide (for all OSs)
  • SWIFTNet Link: 7.0.40 Operations Guide
  • SWIFTNet: Messaging Operations Guide

Take these training courses in preparation of your Connectivity and Interfaces exam:

The following trainings are also available for customers by tailored training requests:   

In the SWIFTSmart catalogue you will find the full list of e-trainings currently available on our platform and the tailored training request can be made to the SWIFT Training team.

Skills certification process steps

1. The service bureau should provide SWIFT with details of the individuals to be enrolled for skills certification by sending an email to

2. SWIFT will create unique eligibility keys which are used to confirm the eligibility of the candidate and the specific exam to be taken. We will distribute these keys to the candidates via email.

3. Using the eligibility key, the candidate must register and schedule an examination appointment with our external testing provider, Prometric. The candidate can select a preferred date and location for the examination. The cost of registering for each exam is USD 200 per person.

4. The candidate will then take the examination at a Prometric testing centre as per the prearranged confirmation. Candidates must bring the required identification and confirmation printout to the examination. SWIFT will communicate the exam results to the candidate. 

5. Should the candidate fail the exam the first time, he or she will be provided an additional eligibility key for retake.

A selection of sample exam questions is available for reference.