SWIFT The global provider of secure financial
messaging services

 

Web class - Preparations and troubleshooting



Prepare for your web class

Ensure that you have everything you need:

  • A broadband internet connection. Lower speed connections such as dial-up modems are not sufficient.
  • Computer speakers or headphones to hear the instructor.
  • To interact with the class, you can choose between using a pc microphone or text chat.

Test your connection and browser compatibility at https://cgs.na4.acrobat.com/common/help/en/support/meeting_test.htm

  • The 4th requirement (Add-on installed) is optional and not required for SWIFT web classes.
  • If your environment does not meet the first 3 requirements, then we cannot guarantee a satisfactory experience and advise you to cancel your registration as soon as possible to avoid being billed (see our Terms & Conditions for the Cancellation policy).

If this is the first time you attend a SWIFT Web Class, have a look at our 2-page "Getting Started" brochure.

For selected courses, printable handouts will be sent to you via e-mail on the day prior to the course.

On the day of your web class

The web class room only opens 30 minutes before the start of a session.

Please sign on no later than 15 minutes before the scheduled start time, to ensure that we can start and complete the course in time for all participants:
1. Click on your personal sign-on link to enter your web class. Sign-on links are unique per participant and must not be transferred or shared.
2. When asked for authentication, type your e-mail address as supplied during your registration
3. Follow the on-screen instructions

Troubleshooting and getting assistance

Not sure if your internet connection is sufficient?
Attending a SWIFT web class requires a minimum of 50 kbits/s downstream and 6 kbits/s upstream bandwith. For courses that include screencasting, we recommend a minimum of 200 kbits/s down and 6 kbits/s up.
Ask your local IT support or ISP for assistance. To determine yourself your available bandwidth to a variety of online destinations, we recommend http://speedtest.net.

Sign-on or e-mail address not accepted? Error messages about sessions?
Ensure that the date and time are right. Verify whether the URL in your browser's address bar matches you personal link in this e-mail. When prompted to type your e-mail address, type it exactly as it appears in this e-mail, including any typos made at the time of your registration.

Sluggish screen refresh and audio drops out frequently?
These symptoms indicate an insufficient internet connection at your side. Contact your local helpdesk or ISP for assistance.

No sound at all?
Check all cables and volume settings. Don't forget the Windows task bar volume controls, and any volume sliders or mute buttons on your computer or headphones.

Are you still having difficulties getting in?
Call your local SWIFT Training office, or send an e-mail with your sign-on details to swift.training@swift.com.