Exceptions and investigations — ISO 20022 messages and flows

Updated 4 January 2010
Learning channels: Classroom course  On-site training  eTraining

Management of exceptions and investigations remains one of the most resource-intensive activities for a payments department. The combination of new MX standards with a SWIFTNet messaging service and a rule book answers the need for a streamlined, automated exceptions and investigations process. This automation can translate into large savings for you. If you are participating, integrating or evaluating SWIFT’s solution for exceptions and investigations, and you need to understand in detail how to map SWIFT’s MX messages to your business needs, then this course is for you.


Audience

This course has been designed for business analysts, vendors, implementers, operators and developers requiring detailed information on SWIFT’s MX standards for exceptions and investigations. Anyone who is impacted by the project and who would like to understand the fundamentals of the solution (e.g., Product Management) will also very much benefit from attending this course.

Prior knowledge

If you are new to SWIFT’s MX standards, it is recommended that you first follow the course ISO 20022 and MX message standards - overview to ease and speed-up the understanding of this course.

Duration

The course duration depends on the learning channel you choose:
  • Classroom course: 1 day
  • On-site training: as per your requirements
  • SWIFT eTraining: 3 hours

(The SWIFT eTraining package is a condensed version of the classroom course, focusing on the usage and flows of the messages rather than the content or structure.)


You will learn how to:

  • Map your business scenarios to SWIFT MX standards for exceptions and investigations
  • Enable a smooth implementation and correct usage of SWIFT MX standards for exceptions and investigations
  • Reduce time and effort to get up and running with the SWIFT's solution for exceptions and investigations
  

Course content

This one-day course covers the following topics:
  • Introduction: market background
  • Exceptions and investigations case management concept
  • Rules and workflow
  • Exceptions and investigations messages
    • XML in a nutshell
    • Detailed information on the usage and syntax of all 16 messages
    • Several exercises to map the standards to real-life business scenarios
  • Exceptions and investigations in the corporate environment


This course is awarded with
6 CPE credits
Programme level: basic
Delivery method: group-live
  
For more information on SWIFT Training's CPE credited courses and the NASBA sponsor program, click here.