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Exceptions and investigations — ISO 20022 messages and flows

Learning channels:

Classroom course

On-site training

eTraining

Management of exceptions and investigations remains one of the most resource-intensive activities for a payments department. This course will help you to understand in detail how to map SWIFT’s MX messages to your business needs. You will receive an explanation on the flows supporting the solution and the rules implemented to automate the process, potentially leading to savings.

Classroom course schedule, prices and registration Subscribe to the SWIFT eTraining module Download the SWIFT eTraining module (.zip) Download this course description in PDF

Audience

This course has been designed for business analysts, vendors, implementers, operators and developers requiring detailed information on SWIFT’s MX standards for exceptions and investigations. Anyone who is impacted by the project and who would like to understand the fundamentals of the solution (e.g., Product Management) will also very much benefit from attending this course.

You will learn how to

• Map your business scenarios to SWIFT MX standards for exceptions and investigations
• Enable a smooth implementation and correct usage of SWIFT MX standards for exceptions and investigations
• Reduce time and effort to get up and running with the SWIFT's solution for exceptions and investigations

Course content

• Introduction: market background
• Exceptions and investigations case management concept
• Rules and workflow
• Exceptions and investigations messages
  • XML in a nutshell
  • Detailed information on the usage and syntax of all 16 messages
  • Several exercises to map the standards to real-life business scenarios
• Exceptions and investigations in the corporate environment

Prior knowledge

If you are new to SWIFT’s MX standards, it is recommended that you first follow the course ISO 20022 and MX message standards - overview to ease and speed-up the understanding of this course.

Duration

The course duration depends on the learning channel you choose:

• Classroom course: 1 day
• On-site training: as per your requirements
• SWIFT eTraining: 3 hours

(The SWIFT eTraining package is a condensed version of the classroom course, focusing on the usage and flows of the messages rather than the content or structure.)

SWIFT eTraining price

Click here for pricing information.