Frequently Asked QuestionsHave a question? Check the frequently asked questions below for many common training related queries. If you would like us to add topics to this page, please send your question to swift.training@swift.com.
Where can I find the price and content of a course?Click on ' Course schedule' in the drop-down menu, choose the course you would like to attend, in the country of your choice. Click on 'Search' and click then on the course title. On the next screen you will see the price of the course. All prices are mentioned in euro and do not include taxes. If you would like to get a detailed description of the course, click on the 'information'-icon in the second column of your search results.
What should I do if I cannot find the course that I'm looking for?If you cannot find the course that you are looking for, the course may not available in your country of choice. Do a general search on the course title to see other locations where the course is available. To find the correct title of your course, you can take a look on the 'Training solutions' pages, where courses are mentioned per business segment.
How can I register for courses?Click on ' Course schedule' and choose the course you would like to attend, in the country of your choice. Click on 'Search' and then click on the course title. At the bottom of the next screen, you have to push the 'Register now' button. Fill in this registration form and an email will be sent to the registration contact.
How can I cancel my registration?If you want to cancel your registration, you just need to send an email or fax to the SWIFT Training department stating your name and the name, date and location of the course you would like to cancel.
What is the time period for cancellation without being charged?If you cancel your registration of a classroom course at least one week prior to the date of the course, you will not be charged. If you cancel within a week before the course, you will be invoiced for the full price of the course.
How do I pay for the courses?After attending a course, an invoice will be sent to your institution. There is no possibility to pay upfront.
Which hotels are near the course location? (Belgium only)If you are attending a course in La Hulpe/Belgium, SWIFT Training can book a room for you in a hotel. Transportation is available in the morning from the hotel to SWIFT and back to the hotel after the course. Please contact Ms Isabelle Baland if you are interested in this service. For courses in other locations, please contact your travel agency.
Does SWIFT offer technology-based training products?SWIFT offers e-learning modules. To see the offerings, click on ' SWIFT eTraining' and the whole portfolio will appear.
Why is there a difference between the price originally quoted and the amount that appears in the invoice?SWIFT Training fees are expressed in EUR for all regions. For Asia and the Americas, invoicing will remain in USD and prices will be converted at the applicable spot rate. This explains the difference.
What is a SWIFT BIC?The Bank Identifier Code (BIC) is a structured address that clearly identifies partners in financial transactions. It is used worldwide by financial institutions and SWIFT. It facilitates automated processing of telecommunication messages in banking and related environments.
The BIC consists of 8 characters e.g. SWHQ BE BB
- bank code - 4 characters
- country code - 2 characters
- location code - 2 characters
Branch codes are not needed for course registrations.
How do I identify my institution's BIC Code?SWIFT has designed a tool with all BIC's worldwide: the BIC Directory. The tool can be consulted through our website. You can search by country and bank name.
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