Compare Support packages
This Support packages comparison will help you to choose the right level of support according to your specific needs.
What is offered in each support package and how do they compare? Have a look at the different service features per package:
| Support Offering |
Standard
|
Standard Plus
|
Premium
|
Premium Plus
|
Premium Custom
|
|---|---|---|---|---|---|
| Support site on swift.com |
|
|
|
|
|
| Knowledge base |
|
|
|
|
|
| Self-help guide |
|
|
|
|
|
| Operational status on swift.com |
|
|
|
|
|
| Incident/crisis reports on swift.com |
|
|
|
|
|
| Download centre on swift.com |
|
|
|
|
|
| Billing information on swift.com |
|
|
|
|
|
| Online case manager |
|
|
|
|
|
| 24x7 regional support centres |
|
|
|
|
|
| Online communities and forums |
|
|
|
|
|
| Phone access |
O
|
|
|
|
|
| Newsletters and product updates |
|
|
|
|
|
| Connectivity monitoring/alerting |
|
|
|
|
|
| Configuration browser |
|
|
|
|
|
| Remote support |
|
O
|
O
|
O
|
O
|
| Priority call handling |
|
|
|
|
|
| Management escalation |
|
|
|
|
|
| Online monitoring tool |
|
|
|
|
|
| Case reviews |
|
|
|
|
|
| Troubleshooting course |
|
|
|
|
|
| Infrastructure health checks |
|
|
|
|
|
| Business continuity rehearsals |
|
|
|
|
|
| Named support contact |
|
||||
| Onsite emergency support |
|
|
|
|
|
| Service manager |
|
|
|
|
|
| Incident management |
|
|
|
|
|
| Customer contact certification |
|
|
|
|
|
| Support usage analysis reports |
|
|
|
|
|
| Messaging monitoring/alerting |
|
|
|
|
|
| Customer availability reports |
|
|
|
|
|
| Incident SMS notification |
|
|
|
|
|
| Dedicated technical support team |
|
|
|
|
|
| Command centre attention |
|
|
|
|
|
| Health check follow-up |
|
|
|
|
|
| Customised service features |
|
|
|
|
|
Included in the support package
For more information, download our factsheets: