SWIFT The global provider of secure financial
messaging services

 

Compare Support packages

This Support packages comparison will help you to choose the right level of support according to your specific needs.

Support Packages comparison graph


What is offered in each support package and how do they compare? Have a look at the different service features per package:

Support Offering
Standard
Standard Plus
Premium
Premium Plus
Premium Custom
Support site on swift.com
Yes
Yes
Yes
Yes
Yes
Knowledge base
Yes
Yes
Yes
Yes
Yes
Self-help guide
Yes
Yes
Yes
Yes
Yes
Operational status on swift.com
Yes
Yes
Yes
Yes
Yes
Incident/crisis reports on swift.com
Yes
Yes
Yes
Yes
Yes
Download centre on swift.com
Yes
Yes
Yes
Yes
Yes
Billing information on swift.com
Yes
Yes
Yes
Yes
Yes
Online case manager
Yes
Yes
Yes
Yes
Yes
24x7 regional support centres
Yes
Yes
Yes
Yes
Yes
Online communities and forums
Yes
Yes
Yes
Yes
Yes
Phone access
O
Yes
Yes
Yes
Yes
Newsletters and product updates
Yes
Yes
Yes
Yes
Connectivity monitoring/alerting
Yes
Yes
Yes
Yes
Configuration browser
Yes
Yes
Yes
Yes
Remote support
O
O
Priority call handling
Yes
Yes
Yes
Management escalation
Yes
Yes
Yes
Online monitoring tool
Yes
Yes
 Yes
Case reviews
 
Yes
Yes
Yes
Troubleshooting course
Yes
Yes
Yes
Infrastructure health checks  
Yes
Yes
Yes
Business continuity rehearsals
Yes
Yes
Yes
Named support contact    
Yes
   
Onsite emergency support
Yes
Yes
Service manager
Yes
Yes
Incident management  
Yes
Yes
Support usage analysis reports
Yes
Yes
Messaging monitoring/alerting
Yes
Yes
Customer availability reports
Yes
Yes
Incident SMS notification
Yes
Yes
Dedicated technical support team
Yes
Yes
Command centre attention
Yes
Yes
Health check follow-up
Yes
Yes
Customised service features
Yes

 

Yes   Included in the support package                                  O   Optional payable service

 

For more information, download our factsheets: