SWIFT The global provider of secure financial
messaging services

Support packages and services

SWIFT offers five levels of support designed to meet the diverse requirements of low, medium and high volume customers. The five levels of support service ranging from web based support to a fully customisable solution are: 

Support level

Benefits 

Factsheet 

Service description 

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Standard

Unlimited 24 by 7 web based support
Three months free telephone support

Standard Plus

Unlimited 24 by 7 phone, web and e-mail support
Reporting and pro-active monitoring
Onsite support

 

Premium

Faster and proactive support
Named support contact
SWIFT knowledge of your infrastructure
Mitigation of risks

Premium Plus

Incident management
Faster problem resolution
Minimisation of operational risks
Personalised and pro-active information sharing
Proactive monitoring of your system
Personalised reporting

Premium Custom

Customised services building on the Premium Plus support service. 
Availability to customise the support package by selecting specific features linked to individual needs.

 

 

For more information on the individual service features per support package we refer you to the Support Service comparison overview table; which also contains the basic information about Remote Support to diagnose and troubleshoot ’SWIFT Interface’ issues.

Complementary Support Options

Support level

Benefits 

Factsheet 

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Operational check-up

Identify and detect potential operational risks
Receive quick results in a standardised and lightweight format
Leverage SWIFT expertise

Meet the support experts

Get first hand advice and insight from a support expert
Learn about SWIFT best practices
Interact and engage with our support expert at a time convenient to you
No limitation on the number of participants per session

Monitoring and Alerting

Peace of mind while we monitor your SWIFT components
Personal alert and notification mechanism
No need to install software or deploy new hardware

Standards Upgrade

Preparation, set-up and post installation support
Includes a free Operational Check-up support option
Verification and validation of results