SWIFT The global provider of secure financial
messaging services

Support packages and services

SWIFT offers five levels of support designed to meet the diverse requirements of low, medium and high volume customers. The five levels of support service ranging from web based support to a fully customisable solution are:

Support level

Benefits 

Factsheet 

Service description 

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Standard

Unlimited 24 by 7 web based support
Three months free telephone support

Standard Plus

Unlimited 24 by 7 phone, web and e-mail support
Reporting and pro-active monitoring
Onsite support

 

Premium

Faster and proactive support
Named support contact
SWIFT knowledge of your infrastructure
Mitigation of risks

Premium Plus

Incident management
Faster problem resolution
Minimisation of operational risks
Personalised and pro-active information sharing
Proactive monitoring of your system
Personalised reporting

Premium Custom

Customised services building on the Premium Plus support service. 
Availability to customise the support package by selecting specific features linked to individual needs.

 

For more information on the individual service features per support package we refer you to the Support Service comparison overview table; which also contains the basic information about Remote Support to diagnose and troubleshoot ’SWIFT Interface’ issues.

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