SWIFT The global provider of secure financial
messaging services

Support packages and services

SWIFT offers five levels of support designed to meet the diverse requirements of low, medium and high volume customers. The five levels of support service ranging from web based support to a fully customisable solution are: 

Support level



Service description 

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Unlimited 24 by 7 web based support
Three months free telephone support

Standard Plus

Unlimited 24 by 7 phone, web and e-mail support
Reporting and pro-active monitoring
Onsite support



Faster and proactive support
Named support contact
SWIFT knowledge of your infrastructure
Mitigation of risks

Premium Plus

Incident management
Faster problem resolution
Minimisation of operational risks
Personalised and pro-active information sharing
Proactive monitoring of your system
Personalised reporting

Premium Custom

Customised services building on the Premium Plus support service. 
Availability to customise the support package by selecting specific features linked to individual needs.



For more information on the individual service features per support package we refer you to the Support Service comparison overview table; which also contains the basic information about Remote Support to diagnose and troubleshoot ’SWIFT Interface’ issues.

Complementary Support Options

Support level



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Operational Check-up

Quick and easy spot check of your SWIFT interfaces
Identify and detect potential operational risk, your SWIFT interfaces might be exposed to
Receive quick results in a standardised and lightweight format

Meet the Support Expert

Leverage the expertise of our in-house experts at a time convenient to you
Move up the value chain and discuss problem prevention issues
Remotely hosted sessions allow multiple participants to join irrespective of geographic location

Monitoring and Alerting

Peace of mind knowing  your critical SWIFT components are monitored
Personal alert and notification mechanism
Cost effective and simple to set-up, implement or maintain

Standards Upgrade

Minimise preparation, set-up and post installation activity
SWIFT will remotely install the patch
Option includes, pre-analysis, reporting on impacted messages and results follow-up

Remote support

A secure and efficient way to diagnose and troubleshoot your problems
Under your control and supervision
Improves the service quality and reduces the cost of having SWIFT expertise on site