Knowledge Base
Improvements to the way the information is presented
Published on 1 December 2008
The
Knowledge Base is an online self-help tool, available free of charge to users registered on swift.com. Before calling your local Customer Support Centre, you can search the Knowledge Base for any information that will help you answer your question or solve your problem. The information in the Knowledge Base is organised in the form of tips, and includes solutions to known problems, answers to frequently asked questions, best practices, and technical documents.
On 1 December 2008, SWIFT improved the way the information is presented in the Knowledge Base. The new layout will make it easier for you to read the content of a tip and to identify whether it addresses your specific query.
Overview of the changes:- Improved classification of the information
The tip now clearly identifies whether the information provided is for information purposes only, a solution to a known problem, or a workaround until a solution is found. When a workaround is provided, the tip will include details about SWIFT's plans to solve the problem.
- Improved visibility of the product category
The information about the product, release and platform, which was previously displayed at the bottom of a tip, is now visible on the right-hand side of the page.
- History of previous changes
Previously, when SWIFT updated a tip, you could not see the changes compared to the previous version. Now, every tip includes a history section that provides a summary of the changes.
As from 1 December 2008, all new tips published in the Knowledge Base will reflect the new layout. Existing tips will be updated gradually.