Case Manager update
Improvements to the Case Manager tool
Published on 4 December 2008
On 3 December 2008 SWIFT made changes to the Case Manager that make it easier for customers to understand the status of their cases and improve filtering of cases displayed. While there are no major changes to the functionality of the tool, there are some modifications you should be aware of.
Overview of changes
- Clearer labelling of case status
Changes to the Status labels make it easier to understand the current status displayed in the Case Manager by providing more precise details about whether action is required from SWIFT or from the customer such as Open - Waiting your feedback, for example.
- Improved filtering of cases
In the My Cases area of the tool, there are now more options available to filter the results displayed enabling you to narrow the results to just the cases you are interested in. Instead of the previous options of Open cases, Closed cases and All cases, you can now filter the results to show All cases with a solution, for example.
- Removal of Problem Type field
To simplify the submission of a case into the Case Manager, you no longer have to enter the problem type. This will now be determined by the Support Analyst dealing with the case.
The Case Manager is an online tool on swift.com where you can report problems or questions to the SWIFT Customer Support Centre. After submitting your query, a case reference number is generated. The Case Manager enables you to monitor the progress of your case, add more data to a case, and review all previous cases submitted by your company.
For more information about the Case Manager please see the help file.