Mandatory registration
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Users, who are registered on swift.com, can receive 24 hours support through the Case Manager. With this tool, you can easily report, update and monitor the status of cases. Please use the case manager as the main communication channel with our regional support centres. If however your problem is urgent, then do not hesitate to contact us by telephone. Also, visit our online Knowledge Base. There you can find a lot of information and answers to many of your questions.
Registered users can also contact a regional support centre by telephone. Please have your support registration number, and if needed the reference of your case, before calling us. This allows you to benefit from a faster and a more personalised support service. You can find your registration number in Manage your profile.
Europe: Tel: +31 71 582 2822
Hong Kong: Tel: +852 2 852 8777
Japan: Tel: +81 3 5223 7456
United States: Tel: +1 540 825 6056
SWIFT Customer Support Centre for CREST:
Tel: (UK only) 0845 9645 648 (then choose option 2)
Tel: (outside UK) +44 20 7849 0199
Additional information on a query or technical problem can also be sent by e-mail to support@swift.com. If you have an existing open case, then this information will automatically be added to the case when the case thread-id is referenced in the subject or the body of your e-mail.
The case thread-id is provided by SWIFT when you report a new case.