With ‘Restricted’ access, you can use the Case Manager, but you can only view your own cases (you reported them or you are the delegated contact).
Users who are registered on swift.com, and have the access right mentioned above, can receive 24 hours support through the Case Manager. With this tool you can easily report, update and monitor cases. Please use the Case Manager as the main communication channel with our regional support centres. If however your problem is urgent, then do not hesitate to contact us by phone.
Registered users with access to Support can also contact a regional support centre by telephone. Please have your support registration number, and if needed the reference of your case, ready before calling us. You will have to enter one of them for identification. This allows you to benefit from a faster and a more personalised support service. You can find your registration number in Manage your profile (if you have the required access).
Europe: +31 71 582 2822
Hong Kong: +852 2 852 8777
United States: +1 540 825 6056
SWIFT Customer Support Centre for CREST:
UK only: 0845 9645 648 (then choose option 2)
Outside UK: +44 20 7849 0199