| Symptom |
Investigation |
Action |
| Unable to log on to a standalone SWIFTAlliance WebStation |
Problem with the authentication of the user on the smart card
|
Check whether the cables are correctly connected, and whether the card is correctly inserted.
Verify whether the certificate is still valid, and recover the certificate if necessary (Security Officer profile required).
See Alliance WebStation User Guide .
|
| Problem with the connectivity to SWIFTNet |
Use the Online Check Link tool or run the command testtcp.bat .
See Alliance WebStation User Guide
In case of failure, check the connection between your SWIFTNet Link and the VPN box. |
| Unable to log on to Alliance Gateway |
SwGUI.203.007: Logon failed.
Click on “More Info...”
Sw.04.002: Could not create the security context
Sag:System.001.001: Operator is not entitled to perform the operation
|
The SWIFTNet user or the Alliance Gateway operator is not properly defined.
Check whether the entered user name is an enabled SWIFTNet user. Check whether the certificate that is linked to the user is still valid at SWIFT Net Link level, and recover the certificate if necessary.
Otherwise, continue with the SWIFTNet Link section in this guide.
Check whether the entered user name is a valid and an enabled Alliance Gateway operator. Check whether the entered password is correct.
See Alliance Gateway Operations Guide |
|
SwGUI.203.010: The connection with the SAG is lost or cannot be established
|
There is a problem with the connectivity to SWIFTAlliance Gateway.
See the customer network section and the SWIFTNet Link section in this guide. |
| Unable to connect to a Web Server |
Web Server unreachable
|
Run checkip <URL><port> TCP
Contact the service provider for the correct URL and for information about the port number |
|
Problem with the validity of the Browse certificate
|
Check the validity of the certificate in the standard browser configuration and in the preferences. Recover the certificate if needed (Security Officer profile required)
See Alliance WebStation User Guide |
| HTTPS proxy server on Alliance unreachable |
Run checkip <HTTP proxy IP address><HTTP listening port>TCP
In case of failure, verify the settings of your browser, then check the customer network components and the status of the HTTPS proxy.
See Alliance Gateway Operations Guide
|
|
User not activated by the service provider (CUG 001 error)
|
Contact the service provider in order to request the activation of the user on the service |
