Support
Operational status
Get real-time information on the status of SWIFT's systems and messaging services, as well as information on planned maintenance and business continuity testing.
Availability statistics
SWIFT's systems and services are offered 24 hours a day, seven days a week. These statistics show the availability of the FIN and SWIFTNet core services.
Availability by service
| May 2013 | YTD | |
| FIN Core Global | 100.000% | 100.000% |
| SWIFTNet Core Global | 100.000% | 100.000% |
Availability by service in European zone
| May 2013 | YTD | |
| FIN Core EU | 100.000% | 100.000% |
| SWIFTNet Core EU | 100.000% | 100.000% |
Availability by service in Trans-Atlantic zone
| May 2013 | YTD | |
| FIN Core TA | 100.000% | 100.000% |
| SWIFTNet Core TA | 100.000% | 100.000% |
Availability by number of providers
| YTD 1st quarter 2013 | |||
| Dual providers? | Dual-P connections | Downtime minutes | Availability |
| No | 264 | 359.85 | 99.9989% |
| Yes | 385 | 3,662.50 | 99.9922% |
| Total | 649 | 4,022.35 | 99.9949% |
This table represents the connection ability of the customers having a Dual-P connection. It shows the downtimes and the availability percentage for customers that have a single network provider (Dual Provider=No), and for customers that have two network providers (Dual Providers=Yes). The report is produced on a quarterly basis.
Planned maintenance of SWIFT services
Planned maintenance of SWIFTNet messaging services
SWIFT organises planned maintenance and business continuity testing, which occur during Allowable Downtime Windows (ADW). These windows begin on Saturday at 16:00 GMT. During these periods, the SWIFTNet messaging services (FIN, InterAct, FileAct and Browse) are subject to interruption as described below:
- Maintenance window: during these periods, which can last for 2, 8 or 12 hours, the SWIFTNet messaging services may experience intermittent periods of connectivity loss or of service interruption. Exceptionally, longer periods of service disruption may occur within the window.
- Business continuity testing and cold start testing: during these tests, which can last for 12 hours, the SWIFTNet messaging services are subject to short interruptions. Extended interruptions may occur for the duration of the window.
Planned maintenance of other SWIFT services
SWIFT performs system changes and maintenance of the following services. During these periods, the services may be unavailable either for the whole duration of the downtime, or intermittently.
| Service | Maintenance starts | Maintenance ends |
| SWIFTNet Integration Testbed | Friday 12:00 GMT | Saturday 08:00 GMT |
| Alliance Lite live and test | Saturday 05:00 GMT | Sunday 17:00 GMT |
| Alliance Lite test | Tuesday 12:00 GMT | Tuesday 17:00 GMT |
| Alliance Lite2 | Saturday 12:00 GMT | Sunday 04:00 GMT |
| Alliance Remote Gateway | Saturday 12:00 GMT | Sunday 04:00 GMT |
| Sanctions Screening live | Saturday 15:00 GMT | Sunday 05:00 GMT |
| Sanctions Screening test | Friday 18:00 GMT | Sunday 05:00 GMT |
Planned maintenance on swift.com
Due to maintenance activities on Tuesday 25 June between 07:00 and 15:00 GMT, the following applications will be unavailable for 1,5 hour within this maintenance window: Download Centre, Online Ordering, Order Tracking, and My Profile.
On Saturday 29 June, the Case Manager will not be available between 17:00 and 19:00 GMT. Also, customers will not be able to update their personal profile on swift.com. For urgent requests, please contact SWIFT Support by telephone.