Related Pages

Swift.com registration and administration user guide
All systems are functioning normally todayArchive
08 September 2010 21:07 GMT

Support

You can reach the regional support centres by telephone or by using our online support services, 24 hours a day, 7 days a week.

Current operational status

Latest support news   see news archive
Enhanced connectivity notification service
03 Sep: Free of charge e-mail notification now also available for Alliance Connect Bronze and Silver internet connections		 Remote Support: real-time problem solving
06 Jul: A secure and efficient way to diagnose and troubleshoot your problems		 Operational newsletter now available in English, French, Spanish, and Chinese
06 Jul: We have listened to your feedback!


In support

You must be a registered user on swift.com to access our online support services. If you have not already done so, then register here to receive a swift.com account or download the user guide for help. For information about our support packages and to subscribe to a support service level, go to Subscribe to support.
  Operational status Real-time status of SWIFT's systems and messaging services, and planning of scheduled downtime.   Self-help guide Recommendations and guidelines on how you can troubleshoot the SWIFT environment.  Knowledge base Search for solutions to known problems, and answers to frequently asked questions.
  Case manager Submit problems or questions, upload evidence files, and monitor the status of your cases online.   Dropbox Use the Case manager to upload large files onto swift.com as support evidence to your cases.   Download centre Download the latest software releases and software patches.
  Leased line usage Monitor and report on the usage of your leased lines to SWIFT.  Configuration browser View your configuration, license information and SWIFTNet service details.  Secure Channel Online application for Security Officers.
  Billing information Access billing information, such as invoices and account statements.   Documentation Access the User Handbook Online.   Developer Resource CentrePortal to develop SWIFT compliant solutions.
  Support newsletter Subscribe to receive SWIFT's newsletters by e-mail.   Support contact details View the contact details of the regional support centres.