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Swift.com registration and administration user guideSupport packages
All systems are functioning normally todayArchive
21 November 2009 05:35 GMT

Support

You can reach the regional support centres by telephone or by using our online support services, 24 hours a day, 7 days a week.

Current operational status

Latest news   see news archive
Intermittent login problems on swift.com
12 Nov: SWIFT is giving high priority to determine the root cause		 Swift.com offers additional security features
04 Nov: New security features allow you to better protect your personal information		 Swift.com RSS feeds now available
20 Oct: Subscribe now to receive the information that matches your specific needs and interests

Distributed Architecture news
19 Oct: October status report now available		 Are you ready for the Standards MT Release 2009?
16 Oct: The Standards MT Release 2009 goes live on 21 November 2009. 		 User profile enhancements
30 Sep: SMS incident notification now available for Premium Plus and Premium Custom customers

In support

You must be a registered user to access our online support services. If you have not already done so, then subscribe here to receive an account or click here for help. To select the level of support service you require, click here.
  Operational status Real-time status of SWIFT's systems and messaging services, and planning of scheduled downtime.   Self-help guide Recommendations and guidelines on how you can troubleshoot the SWIFT environment.  Knowledge base Search for solutions to known problems, and answers to frequently asked questions.
  Case manager Submit problems or questions, and monitor the status of your cases online.   Dropbox Upload large files onto swift.com as support evidences to your cases.   Download centre Download the latest software releases and software patches.
  Leased line usage Monitor and report on the usage of your leased lines to SWIFT.  Configuration browser View your configuration, license information and SWIFTNet service details.  Secure Channel Online application for Security Officers.
  Billing information Access billing information, such as invoices and account statements.   Documentation Access the User Handbook Online.   Support newsletter Subscribe to receive the support newsletters and operational status notifications by e-mail.
  Support contact details View the contact details of the regional support centres.