Overview

Secure

The Remote Support session is hosted at SWIFT and is conducted in a fully secure way.  Remote access to your site always happens under your full control and supervision. If you prefer, then you can give the SWIFT engineer read access only. In parallel, a chat session can be opened through which precise instructions can be passed.  You have the possibility to interrupt the remote session at any moment.

Efficient

Remote Support can be used for all support needs, although priority is given to ‘blocking' and ‘severe' cases on production systems.  This real-time problem solving service speeds up the process of troubleshooting and isolating the problem and consequently reduces downtime and related costs of being out of business.

With Remote Support, we yield maximum customer benefit. The efficiency, by which support engineers handle your support issue, depends on their ability to quickly and accurately determine what is wrong and what can be done about it.  By working real-time, via Remote Support, the accuracy of the diagnosis improves significantly.  As a result, we can reduce the time to collect the required evidences and limit the probability of mistakes or misunderstandings.

Auditable

The entire Remote Support session is recorded in a video file. The recording is stored at SWIFT and remains available online for 24 hours after the end of the remote session. Beyond that period, SWIFT can provide it upon demand.