Useful information about processing and delivery of your order
- Provided the order is fully compliant, SWIFT will process it within an average of five business days after its submission.
- In case you require a priority or emergency treatment of your order, consult the Knowledge Base tip 2234103 (login required) which details the possibilities and the related charges.
- DVD containing software and documentation are shipped by courier.
- Take into account the shipping courier deliveries leadtime and the specific delivery procedures required in your country. For example, payment of local taxes. SWIFT will always deliver door to door.
- The licence sheets will be made available on Secure Channel (login required).
- Track your order with the order status tool (login required).
- The person who placed the order will receive automated emails that provide status updates of the order.
- The Web platform is automatically delivered with the Access software.
- Alliance Access can be downloaded from the Download Centre (login required).
