SWIFT Premium Services Forum EMEA 2009
25 September 2009
Dates: 15 - 16 December 2009
Venue: Dolce La Hulpe Brussels
Chaussée de Bruxelles 135
1310 La Hulpe
Belgium
Registration
Registration to this forum is free of charge and by invitation only.
| Tuesday, 15 December, 2009 |
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16:00 – 17:00
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SOFE 2009 Closing plenary – operational realities and innovation – Debate [Optional] |
| 17:30 – 17:45 |
Welcome address
- Christian Sarafidis, Head os Sales Services EMEA
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| 17:45 – 18:00 |
Looking back – What have we achieved in the past year
In this interactive session we will look back at the achievements and changes implemented over the past year. How have we taken your input into account?
- Bruno Coopmans, Head of Key Client Service Management, EMEA
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| 18:00 – 18:30 |
Looking forward - Premium Services evolution, 2010
During this session we will present the evolution of our Support services portfolio, with new packages tailored to your needs, that offer more choice and more value added support features. The Advisory group will give you a summary of their 2009 activities.
- Alain Vindelinckx, Service Product Manager
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| 19:15 |
Buses leave Dolce Hotel |
| 19:30 |
Cocktail and dinner off-site |
| Wednesday, 16 December 2009 |
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09:00 – 09:15
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Operational excellence achieved through collaboration
In this session we will share with you how, by joining forces, Premium Services can successfully be implemented.
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09:15 – 10:30
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Best practices workshop
During this workshop you will exchange experience on the implementation of the Premium Services and build a shortlist of Best Practice guidelines to make it a success.
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10:30 – 11:00
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Coffee break |
| 11:00 – 11:30 |
Customer testimonials on Operational Excellence
Find out how Security governance can be structured and some pain points from Security Management can be tackled.
Discover what are key success factors for a Market Infrastructure offering of a service over SWIFTNet. |
| 11:30 – 12:30 |
Break-out session
During this session you will have the opportunity to share your knowledge and experience on one of the 2 customer testimonial topics. |
| 12:30 – 13:30 |
Lunch |
| 13:30 – 14:45 |
Break-out feedback session
During this session your collective input into the break-out sessions will be shared and common ideas or questions will be identified. |
| 14:45 – 15:00 |
Closing remarks
- Christian Sarafidis, Head of Sales Services, EMEA
- Bruno Coopmans, Head of Key Client Service Management, EMEA
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