Account Closing: Scenario 4: Request for Additional Information

In this scenario, the financial institution processes the account closing and finds missing information, so it will request additional information to the organisation.

• The organisation sends an AccountClosingRequest message (acmt.019.001.01) to the financial institution. The organisation stipulates in the message all the known details related to account to be closed.

• The financial institution sends an AccountRequestAcknowledgement (acmt.010.001.01) message back to organisation. This message contains the acknowledgement of the received account closing message.

• The financial institution needs additional information on the account being closed. An AccountClosingAdditionalInformationRequest (acmt.021.001.01) message is sent to the organisation for this.

• The organisation replies on the additional information request with an AccountClosingAmendmentRequest (acmt.020.001.01) message. The financial institution verifies the AccountClosingAmendmentRequest message.

• If the message passes the authentication and authorization checks, the financial institution sends an AccountRequestAcknowledgement message (acmt.010.001.01) back to organisation.

• When the account has been closed, the financial institution sends an AccountReport (acmt.014.001.01) message with the actual closing date of the account.