RZB Group chooses SWIFT’s Exceptions and Investigations solution

Bank expects to deliver faster, better answers to customers’ queries

Published on 17 September 2008
Left to right: Alain Raes, Chief Executive, EMEA, SWIFT. Heinz Wiedner, Chief Operating Officer RZB. Günther Gall Executive Vice President, Head of Division, Transactions, RZB
Raiffeisen Zentralbank Österreich and Raiffeisen International Bank-Holding AG, its stock-listed subsidiary controlling the group’s units in Central and Eastern Europe, have signed up to SWIFT’s Exceptions and Investigations solution.

“We believe in the Exceptions and Investigations solution and have a compelling business case for it,” says Günther Gall, Head of Division Transaction Services, RZB. “RZB and its Central and Eastern Europe network banks will enhance their services by providing faster and more qualitative answers to its end-customer’s payments-related queries in the coming years.”

He adds: “We strive to be the best in the region.”

According to Heinz Wiedner, COO at Raiffeisen International, there are several drivers for RZB signing up to Exceptions and Investigations. Given the European market’s adoption of XML for SEPA, the RZB Group has decided to leverage its investment in XML/SEPA and continue to improve its operational efficiency through more automated and standardised processes.

“We hope other regional banks will follow our example, so we can all benefit from using Exceptions and Investigations workflows with many counterparties,” says Wiedner.