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LBBW to use Exceptions and Investigations

Bank looks to automate E&I workflow

Left to right: Harald Keller, Senior Manager, Payments Markets EMEA, SWIFT. Ralf Dieringer, Vice President, IT/Organisation, LB BW. Ute Papadopoulos, Marketing, International Business, LB BW. Dirk Flinge, Director Business IT, LB BW. Jürgen Martstatt, Senior Account Director, Central & Eastern Europe, SWIFT

Landesbank Baden-Württemberg (LBBW), a German commercial bank, has signed up to SWIFT’s Exceptions and Investigations solution. The solution will support the automation of all the bank’s payment-related enquiries.

Ralf Dieringer, vice president for IT payment solutions at LBBW, said implementation of the new standards would optimise the bank’s exceptions and investigations workflow.“We are now in an analysis phase where we will look at developing our next software product to support these standards and our exceptions business programme,” said Dieringer. “We are also building a solution to help us with insourcing and integrating the exceptions and investigations process with other banks.”

LBBW hopes to have the standards in place for the middle of next year, long before they become compulsory in 2011.