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Equens to use Exceptions and Investigations

Payments processor to automate enquiries with SWIFT solution

Back row: Jan Heinsbroek, Senior Account Director, SWIFT. Harad Keller, Senior Manager, Pyments Markets, SWIFT. Front row: Marc Braet, Head of Northern Europe, SWIFT. Manfred Schuck, General Manager Marketing & Sales, Equens. Thomas M Fricke, Manager Business Development Payments, Equens

Equens Group, one of Europe’s largest payment processors, has signed up for SWIFT’s Exceptions and Investigations solution. The company will build the solution into its product strategy.

The solution allows users to automate all payment-related enquiries, resulting in cost savings, increased operational efficiency and improved risk management. It combines ISO 20022 XML standards with SWIFT’s InterAct messaging service.

"SWIFT’s Exceptions and Investigations solution will enrich the product portfolio for our clients in the area of domestic, SEPA- and cross-border payments and at the same time offer excellent opportunities to optimise our processes,” says Thomas Fricke, Manager, Business Development, Payments at Equens. “We will work intensively with SWIFT on the specifics to implement this solution.”