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Citi leverages SWIFT’s eTraining

Left to right: Anne Suprenant, Global Account Manager – Citi, SWIFT. Helen Nazzaro, Vice President, Key Vendor Management, Citi. Beatriz Buendia, Manager of Training Delivery, Sales Services – Americas, SWIFT

Citi has signed a global license agreement with SWIFT to deploy the cooperative’s eTraining programme. This is a set of e-learning modules that can be deployed centrally and provides quick, easy and cost effective access from the desktop.

“We were very pleased with the level of commitment from SWIFT in developing eTraining in response to the needs of large institutions like ours with their global operations,” says Helen Nazzaro, head of Citi’s SWIFT Relationship Management Office. “The SWIFT environment can still be a bit overwhelming for newcomers and so the ‘Introduction to SWIFT’ module helps with speedy onboarding.”

Citi is continuously attracting new talent in its many locations and so eTraining ensures that every new employee receives the same information. The programme can also be used to help experienced staff refresh their knowledge.